HIGH PERFORMING ORGANIZATION

RFTA will deliver efficient, innovative, transparent, accountable, effective, and collaborative regional transportation services that reflect community values.

SMART OBJECTIVES

7.1 – Optimize the use of RFTA assets through capital improvement planning, preventative maintenance and asset management
7.2 – Strategically integrate innovative technology to enhance service delivery and business process efficiency across all key performance areas.
7.3 – Proactively influence policy and legislative development that benefits public transportation to our region
7.4 – Actively engage the public about plans, projects and service changes
7.5 – Ensure appropriate transparency of all RFTA business
7.6 – Actively plan for business continuity and resilience in the event of crisis
7.7 – Continually seek ways to improve business process and service delivery
7.8 – Prioritize cybersecurity measures to protect integrity of systems and data
7.9 – Prioritize Strategic Planning at all levels of the RFTA organization
7.10 – Implement a system to routinely compare RFTA performance with industry standards and best practices