SATISFIED CUSTOMERS

RFTA will exceed customer expectations by providing modern, courteous, safe, convenient, reliable, comfortable, sustainable, and affordable transportation for residents and visitors.

SMART OBJECTIVES

5.1 – Transit and trail experiences are enjoyable
5.2 – Transit services are financially accessible for diverse user groups
5.3 – Leverage technology to enhance customer experience
5.4 – Deliver easy-to-use, modern and reliable services
5.5 – Conduct triennial on-board passenger surveys
5.6 – Provide a centralized, user-friendly Customer Relationship Management system
5.7 – Provide clean and well-maintained facilities, trails and equipment
5.8 – Staff are well trained and focused on providing exceptional customer service
5.9 – Actively engage with the community to gather feedback and suggestions for improving services