RFTA Mobile tickets are valid on all regular RFTA bus routes. They are not valid on Maroon Bell Shuttles and Dial-A-Ride services. Another form of fare payment is required to ride these services. Please read RFTA’s fare policies before traveling.

You may pre-purchase tickets for future use and activate as you ride or purchase a ticket on the day of travel. Pre-purchased tickets expire 180 days after purchase even if not activated for use. 30-day passes expire 180 days after purchase even if not activated for use.

You must activate your ticket before boarding a bus. Bus operators will require an activated ticket

Yes, the bus operator will print you a transfer slip upon request.

Yes, purchased tickets expire after 180 days if they're not activated.

We recommend that you set up an account for your convenience and protection, but you may check out as a guest. If you have created a customer account and your mobile device is lost, stolen, or replaced, you will be able to migrate unused, unexpired tickets to your new device when logging into your account on the new device.

Mobile tickets do not need cell phone or Wi-Fi services to be displayed. You do need connectivity to purchase a ticket, which must be done before boarding. If you lose cell phone service after purchasing a ticket, you will still be able to activate and display the ticket from the ticket wallet.

If your mobile phone is inoperable, you will have to use some other payment method for the trip.

You can buy up to 10 tickets per ticket type in a single purchase, up to a maximum of 20 tickets per ticket type in a day. You have to activate a ticket for each passenger before boarding an RFTA vehicle. Activating a large number of tickets will slow down the app.

If you have created a customer account and purchase a new mobile device, just install the app on your new device and sign into your account. You will be able to migrate your tickets to the new device, access your ticket wallet, and purchase as usual. If you have an unused, unexpired ticket that does not appear, please contact RFTA Customer Service (970-925-8484).

Receipts are available through email for all purchases made through the RRFTA Tickets Mobile App. Please enter your email address when you purchase a ticket, and a receipt will be automatically emailed to you. If you can’t find your receipt, you can open the ticket from your ticket wallet and re-send the receipt to your email address.

RFTA does not issue refunds for unused fare media. In the event of service disruptions, please contact RFTA Customer Service at 970-925-8484.

The RFTA Tickets Mobile App is available on the majority of iOS and Android devices installed with recent operating systems. Older versions of software may not be supported.

When making a purchase, you can select between a full price pass and a discounted pass. Discount fares are available for individuals with disabilities; Medicare recipients; and youth ages 6-19. Proof of eligibility is required. Active duty members of the U.S. military and Individuals with disabilities may obtain a Special Discount Card by calling 970-925-8484.

The RFTA Tickets Mobile App is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, any sensitive data stored are highly encrypted, and systems are constantly being monitored for security vulnerabilities.

Children five years of age or younger ride free with a fare-paying adult in groups of 9 or less children.

You have the option to store your credit card details for future transactions.