ADA COMPLEMENTARY PARATRANSIT SERVICE

ADA Complementary Paratransit Service
ADA Complementary Paratransit service is provided to individuals who have been qualified with an assessed disability, are unable to independently ride a bus, get on/off a bus, or get to/from a bus stop. Service provided to an assessed, eligible rider who has requested and reserved ADA Complementary Paratransit service in advance of the day and time they need to use the service.

RFTA determines eligibility based on functional assessment considerations how individuals are best served by ADA Complementary Paratransit service based on guidelines established by the Americans with Disabilities Act of 1990. Barriers to using the fixed-route service, inconvenience, inexperience and/ or personal choice not to utilize those transportation modes is not necessarily an indicator of whether or not an individual is eligible to use ADA Complementary Paratransit service.

Eligibility and Applying for Service
To determine ADA Complementary Paratransit eligibility the applicant must complete and submit to RFTA, the ADA Complementary Paratransit Application form and attend a physical functional assessment. The application is available using the link to the right as well as our ADA Complementary Paratransit Service Guide to Ride and Rider Rules and Responsibilities, which provide details on our service eligibilities, policies and procedures.

To receive an application by mail for ADA Complementary Paratransit service call (970) 384-4855.

Send completed application to:

Roaring Fork Transportation Authority
ADA Complementary Paratransit Service Coordinator
1517 Blake Avenue, Suite 201
Glenwood Springs, CO 81601

By fax to (970) 384-4993 or by email to paratransit@rfta.com.

Service Areas and Hours & Days of Operation

• Glenwood Springs
  ADA Complementary Paratransit service area is within ¾ miles from the Ride Glenwood Springs fixed-route.
  • Seven (7) days a week
  • 6:53 a.m. to 7:53 m.

• Aspen
  ADA Complementary Paratransit service area is within ¾ mile from any of the six (6) RFTA fixed-routes in the City of Aspen; Hunter Creek, Cemetery Lane, Castle Maroon, Burlingame/Highway 82, Mountain Valley Dial-A-Ride, Galena Street, and Cross Town Shuttle (only four (4) fixed-routes are provided during the spring and fall off- seasons).
  • Seven (7) days a week
  • 6:20 a.m. to 2:00 a.m.

• Carbondale
  ADA Complementary Paratransit service area is within ¾ mile from the Carbondale Circulator fixed-route.
  • Seven (7) days a week
  • 5:02 a.m. to 8:41 p.m.

Visitors to the Area
ADA Complementary Paratransit service will be provided for visitors with disabilities, who do not reside in the jurisdictions served by RFTA. Out-of-town visitors should request eligibility for ADA Complementary Paratransit service before the first desired day of travel.

Once registered with RFTA, visitors will be able to utilize the service for any combination of 21 days during a 365-day period, beginning with the visitor’s first use of service. Visitors requesting to use ADA Complementary Paratransit service more than 21 days during a 365-day period must apply for and receive eligibility certification through RFTA. For additional information, please contact the RFTA ADA Complementary Paratransit Service Coordinator at paratransit@rfta.com or call (970) 384-4855.

RFTA will make reasonable efforts to assist individuals with disabilities, non-English speakers, and others unable to file a written complaint. To file a complaint, commendation, or for questions or comments, please contact RFTA’s ADA Complementary Paratransit Service Coordinator (970) 384-4855 or email paratransit@rfta.com. A TTY-TTD system is available for the hearing impaired by calling (800) 659-3656, or for Spanish call (970) 384-4950. For issues regarding a discrimination complaint call (970) 384-4974 or email titlevi@rfta.com.

RFTA is committed to operating high-quality service in compliance with ADA Complementary Paratransit service.

Please use the forms on our Contact Us page to ask a question or submit a comment, complaint, suggestion or commendation. Please provide as much detail as possible so we can properly address your concern. Your request will be routed to the appropriate department. You may also email feedback@rfta.com.